We will periodically post important news and announcements here. Check back often for updates.
Issues with VOIP Calls Resolved - 3/28/2022
The issue affecting Voice-Over-IP (VOIP) calls has been resolved. The issue was caused by a problem with the Bandwidth VOIP network. VOIP phone users should once again be able to dial 911 without issue.
We would like to take this as an opportunity to remind everyone to make sure the home or business address registered on their VOIP account is correct. VOIP calls are not routed the same way as traditional landlines. Instead, they rely on the user to register the correct address with their VOIP provider when they first setup the service. If the user moves to a new address, they must manually update that information with their VOIP provider. Making sure your address is registered correctly helps ensure that your 911 call will be routed to the correct dispatch center in an emergency.
Issues with VOIP Calls - 3/22/2022
We are currently experiencing issues receiving Voice Over IP (VOIP) calls. If you try to dial 911 from a VOIP phone, your call may not complete. If you have a home or business phone through your internet provider, it is likely a VOIP service. While this issue is ongoing, we suggest to avoid calling 911 from a VOIP phone. Instead, if you need to call 911, first try to call from a cell phone (if available). If no cell phone is available, the best solution is to call our business line at (205)-921-0911. We are told the calls are being dropped before they reach our center, and our tech support is currently working with the VOIP provider to find a solution.
Outdoor Warning Sirens not functioning - 3/9/2022
Per Marion County EMA, a significant number of the County's outdoor warning sirens are not functioning at this time. EMA is working on a solution. We always recommend using newer technology such as NOAA Weather Radios or phone apps to receive warnings, however it is now crucial that you DO NOT rely on any outdoor warning sirens. NOAA Weather Radios are inexpensive, and can be found at many stores. They can also be ordered online from numerous sources, as shown at the following link: https://www.weather.gov/nwr/nwr_receivers#residential. If you need help programming a weather radio, please see our Weather Radio page. Additionally, there are many cell phone apps available that incorporate severe weather warnings.
New Website Launched - 2/2022
Our new website has been launched with the intent of creating greater community outreach, as well as assembling important, frequently requested information for our citizens. The site also makes it easier for citizens to request new 911 addresses, and update their existing addresses. Please browse the site to see how we can help you, and also how you can help us better direct response to emergencies in our county.